Prudential expands hospital coverage in
Chinese mainland, doubling the selected hospitals
YoY to lead market

(11 October 2023, Hong Kong) Prudential Hong Kong Limited (“Prudential”) today announced details of an expansion of its selected hospitals list in Chinese mainland, which grew a remarkable 98% year-on-year to more than 4,200 hospitals, putting Prudential comfortably ahead of its industry peers and further improving its customers’ medical needs in China.

Prudential has expanded its designated hospital list in Chinese mainland, making it the first life insurance company in Hong Kong to cover all Class 3 public hospitals across the mainland, as well as Class 2A hospitals in 15 local cities. Through its hospital coverage expansion, Prudential’s customers can receive quality medical care from the selected hospitals with real peace of mind.

Candy Au Yeung, Chief Customer Operations Officer of Prudential Hong Kong Limited, said, “According to our data, more than four out of five (87%) claims involving medical expenses incurred in Chinese mainland in 2022 were from the selected hospitals in our hospital list, reflecting robust demand for local healthcare services in the Chinese mainland. We remain committed to service excellence and, with the total number of selected hospitals now exceeding 4,200, we expect the coverage of our greatly expanded hospital list to meet the evolving needs of our customers. In doing so, we will further enhance their healthcare experience.”

In addition, Prudential launched the Medical Green Channel in 2021 to further improve its market leading medical service. The Medical Green Channel covers more than 1,600 Class 3A hospitals in 26 provinces in Chinese mainland, providing customers with a one-stop booking service for medical appointments. This enables them to receive treatment more quickly.

Customers with designated medical plans¹ who fall sick while in Chinese mainland can visit the online portal or call the 24-hour Medical Green Channel service hotline to enrol for support. Dedicated case managers will then help them secure priority bookings for outpatient and / or hospitalisation appointments at selected hospitals. Moreover, escort staff will go to the appointed hospitals to assist clients with the registration process. If qualified customers receive pre-authorisation for the Cashless Service, Prudential will settle medical expenses on their behalf, enabling them to fully focus on their recovery and recuperation.

¹ Medical Green Channel is available to life assured after expiry of the cooling-off period of any of Prudential’s designated medical plans, including PRUhealth Medical Plus, PRUmyhealth Prestige Medical Plan, PRUHealth VHIS VIP Plan and PRUHealth FlexiChoice Medical Plan.

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Disclaimer

Prudential Hong Kong Limited (“Prudential”) will update the List of Selected Hospitals in Chinese mainland from time to time. Policyholders are advised to check for the updated list on Prudential’s official website before receiving any diagnosis or medical services. Prudential reserves the rights to update the List of Selected Hospitals in Chinese mainland (including adding or removing hospitals) without any prior notice.

Medical Green Channel and Cashless Service are provided by third-party service providers designated by Prudential. We may change both the scope and the service provider or cease to provide the service at any time without prior notice. We are not the service provider or the agent of the service provider. We make no representation, warranty or undertaking as to the quality and availability of the service and shall not accept any responsibility or liability for the services provided by the service provider. Under no circumstance shall we be responsible or liable for the acts or omissions or services of the service provider.

About Prudential Hong Kong Limited

Prudential has been serving the people of Hong Kong since 1964. Through Prudential Hong Kong Limited and Prudential General Insurance Hong Kong Limited, we provide a range of financial planning services and products including individual life insurance, investment-linked insurance, retirement solutions, health and medical protection, general insurance, and employee benefits.

Please visit www.prudential.com.hk for more information.