Our reason is you | Prudential HK

For over 175 years, Prudential has been listening. We cherish every opportunity to communicate with you, as customer feedback drives our improvement.

With the help of AI technology, we have transformed your feedback into pictures of beautiful smiles. This virtual exhibition aims to convey one message:

Our Reason is You. You are the reason why we do what we do.

Will you be part of our next picture?

*Tap to reveal the quotes from our customers.

The CS representative helped me check the policy content carefully and immediately contacted my agent to follow up

I had a critical medical condition that required urgent treatment and made me very anxious. Prudential’s assistance was a big help.

Prudential offers thoughtful services & handles claims quickly

Maggie from CS is friendly & professional, promptly answering calls

Whenever I get sick, my agent makes sure to check on me regularly - this is very heartwarming service!

My agent has been providing me with professional services and suggestions for over 25 years

Compared to previous occasions, waiting times have improved

My entire family fully trusts our agent and we bought the products he suggested. We will continue to support Prudential!

I’ve been insured for many years & I am satisfied with Prudential’s products & after-sales services, which is why I would recommend it to my friends

Having been insured for over 30 years and successfully receiving payouts, I have great faith in Prudential!

The company has a long history of establishment

Prudential provided my dad with insurance compensation in a timely manner, which has given me trust in Prudential's abilities to be there in times of need

I have communicated with Prudential staff both online and offline before, and they gave me a good impression!

When I was suffering from a critical illness, I received the compensation a few days after submitting the claim, which was very heartwarming

I’m very satisfied with the response from CS - they gave me very clear answers about foreign exchange calculations

My agent provides me with the latest product information after careful consideration, making sure it meets my protection and financial planning needs

My agent proactively helped me track the claims process & provided me with guidance

The CS representative is patient & answers all the customers' questions in detail

Prudential handles claims quickly and reasonably

The CS representative provided me with lots of useful information, so that I can fully understand the protection I own

Prudential offers truly heartwarming service

My agent guided me through the claims process & provided information. It was very efficient!

After enrolling in the insurance plan, I’ve been receiving SMS reminders. Whenever I am confused, the staffs can provide assistance through video calls or over the phone.

Professional & helpful

Although buying insurance products in HK is not very convenient, Prudential's professional services give me faith to enroll with them over buying insurance products in the mainland!

Prudential offers e-channels, facilitating the process of reviewing & changing my policy

My agent listens carefully so they can suggest suitable insurance plans for me & continue providing great after-sales services

Good products, good services

Using examples, Prudential patiently helped me solve an insurance problem that I have been confused about for over 20 years

Professional, passionate and proactive

My agent took care of the claims process & also accompanied me throughout the hopitalisation process, assisting me through all my problems

The staff are nice and helpful

My agent provided me with proactive guidance from enrollment to claims settlement, ensuring it went smoothly

My agent is familiar with the entire process, and is also efficient, polite and responsible

Prudential assisted with arranging my recent hospital stay, which gave me great reassurance. I would definitely recommend it to my friends & relatives!

Compared to other insurance companies, Prudential is more passionate and efficient. The best part is that Prudential never gives me any trouble.

My agent provided me with professional advice and analysis, along with a friendly follow-up after the sale

The agents are experienced, professional & very reliable. All the solutions they provided were able to meet my needs!

The CS representative listened to my questions patiently & solved them promptly, providing high-quality services!

The CS representative answered each of my questions patiently

The staff offered professional service with a smile

Everything comes with clear guidance and the policy can be handled and reviewed anytime via myPrudential app

I give Prudential high ratings because of my agent - she always replies promptly & truly understands my family's situation & needs

Professional, patient & polite! The enrollment process was very pleasant & satisfactory

They could 100% understand my needs & answer my questions effectively

My agent has experienced product knowledge & provides me with professional analysis, helping me identify the right product. I would definitely recommend her to my friends!

The CS representative answered my questions in detail

My agent is attentive & thoughtful - she reminds me to renew my policy and consider buying VHIS products for tax savings

This shows that Prudential provides comprehensive staff training

They could answer all my questions from a professional perspective

Notes:

The customer opinions are derived from real customer feedback in Prudential's "Net Promoter Score," with possible minor text modifications. Prudential Hong Kong Limited (“Prudential”) does not guarantee the accuracy of the information on this webpage and advises not to rely on it as a substitute for any professional advice. The videos, photos and graphics on this webpage are produced and provided by an independent third-party service provider using artificial intelligence tools. The videos, photos and graphics are purely fictional and have been computer-edited; any resemblance is coincidental. Prudential assumes no responsibility for any disputes concerning the videos, photos, and graphics.

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Our reason is you Your feedback drives our continuous improvement

Our reason is you
Your feedback drives our continuous improvement