Frequently Asked Question

Why does my policy not match the fulfillment ratio disclosed on the company website?

The fulfillment ratios disclosed on the company website are the average ratios calculated for all relevant policies under the respective plan groups, which may not reflect the circumstances of an individual policy. For the latest policy value of an individual policy, you may refer to the anniversary statement.

Why are the values in the benefit illustration at the point of sale different from the future value illustration distributed in each policy year?

Participating policies pay both guaranteed and non-guaranteed benefits to policyholders. At the point of sale of a participating policy, a potential policyholder will receive a document of benefit illustration (insurance proposal) based on the bonus scales reflecting the condition and assumptions at the time of determination. The assumed investment returns are calculated based on the best-estimation scenario (standard illustration), as well as optimistic and pessimistic scenarios. For more details, you may refer to the Insurance Authority website for “How to interpret the benefit illustrations” at https://www.ia.org.hk/en/participating_policy/benefit.html.

After the participating policy is issued, our company will generally declare the actual bonus rate, which comes into effect for the upcoming policy anniversary in April each year. We have the right to determine and declare the bonus more frequently than on an annual basis at our sole discretion.  The future projected value may also be adjusted based on the actual performance and the latest market information and forecast. These adjustments could result in the future projected values being higher or lower than those illustrated at the point of sale. The actual values will be determined upon actual declaration.

How should I interpret the range of average increase in the current assumed investment return under the optimistic scenario and the average decrease of the current assumed investment return under the pessimistic scenario?

The range of average increase of the current assumed investment return under the optimistic scenario and the average decrease of the current assumed investment return under the pessimistic scenario shall be read together with the target investment mix of the insurance plan. A wider range of scenarios is expected for investment strategies with higher volatility.

For an insurance plan with a higher portion invested in equity-type assets, this generally results in a wider range of average increase or average decrease in the current assumed investment return under the optimistic or pessimistic scenario. For an insurance plan with a higher portion invested in fixed-income assets, this generally results in a narrower range.

Why is the fulfillment ratio of the product I purchased not available in company website? 

We disclose the fulfillment ratios for each of our participating products which have had new policies issued since 2010 and still has policies inforce for the reporting year on the company website as per the latest regulatory requirements.

If you cannot find the fulfillment ratio of the product you purchased, such as Achiever Life Assurance or Better Life Assurance, it is likely the product was discontinued before 2010. For the latest policy value of an individual policy, you may refer to the anniversary statement.

The above information is for reference only. Policyholders should refer to the relevant policy terms and the applicable administrative rules.