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Frequently Used Services |
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How to get in touch
Customer Service Hotlines
Life Insurance
Hong Kong
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Macau
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General Insurance
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Tel: |
+852 3656 8362 |
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Service Hours: |
Monday to Friday: 9am to 12:30pm and 1:45pm to 5:30pm Saturday, Sunday and Public Holidays: Closed |
Employee Benefits
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Tel: |
+852 3656 8362 |
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Service Hours: |
Monday to Friday: 9am to 12:30pm and 1:45pm to 5:30pm Saturday, Sunday and Public Holidays: Closed |
Direct Marketing
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Tel: |
+852 3413 6000 |
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Service Hours: |
Monday to Friday: 9am to 5:30pm Saturday, Sunday and Public Holidays: Closed |
Mailing address
For submission of Policy Service Forms, Claims Forms and Life Insurance Premium by cheque.
Hong Kong
P.O. Box No. 28058, Gloucester Road Post Office, Hong Kong
Macau
P.O. Box No. 3093, General Post Office, Macao
Customer Service Centre
- The Gateway, Tsim Sha Tsui
Medical Department - Prudential Health Office
- The Gateway, Tsim Sha Tsui
Prudential General Insurance Hong Kong Limited
- One Island East, Quarry Bay
Customer Service Centre - Macau
- Avenida Doutor Mario Soares, Macau
Other inquires
Media Relations Contacts
Customer Complaints / Feedback
We understand that sometimes you may have feedback regarding our products or services, please let us know the details by sending us an email or post.
Customer Service Department
Prudential Hong Kong Limited
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Prudential Hong Kong Limited (Macau Branch)
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We understand that we may not always be able to reach an agreement on your case. If you are not satisfied with our response, please tell us on the contact details above or you may contact the relevant organizations listed below for assistant:
Insurance Authority
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Mail: |
19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong |
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Hotline: |
+852 3899 9983 |
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Fax: |
+852 3753 3812 |
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Email: |
The Insurance Complaints Bureau
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Mail: |
29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong |
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Hotline: |
+852 2520 2728 |
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Fax: |
+852 2520 1967 |
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Email: |
Monetary Authority of Macao
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Mail: |
Calçada do Gaio, No. 24 – 26, Macau |
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Hotline: |
+853 2856 8288 |
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Fxx: |
+853 2832 5432 |
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Email: |
Below are applicable to Voluntary Health Insurance Scheme (VHIS) only:
Voluntary Health Insurance Scheme Office of Health Bureau
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Mail: |
Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong |
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Hotline: |
+852 2529 8900 |
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Fax: |
+852 2529 8982 |
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Email: |
Inland Revenue Department
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Mail: |
Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong |
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Hotline: |
+852 187 8088 |
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Fax: |
+852 2519 9316 |
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Email: |