FAQ > e+Policy Services – Life Insurance

"e+Policy Services - Life Insurance" brings convenient and comprehensive services for you to inquire their life policy details over the Internet, such as coverage details, policy value, Direct Debit Authorization Information and request of policy summary report. You can view, download or print the electronic versions of your life policy statements that look the same as the paper versions. You can also submit instructions to change premium allocation, switch funds and change contact information. What is more, new function like "My Policy Organizer" let you organize your policies for easy management.

If you are current user of our "24-hour Telephone Policy Inquiry Service", you can use relevant password to perform registration in "e+Policy Services - Life Insurance". If you do not have/have lost the password, please click "Reissue Password"

In order to bring more convenience to customers, the password for "24-hour Telephone Policy Inquiry Service" and user manual will be sent to customers' mailing address from August 2005 onwards.

For new customers, the password and user manual will be sent right after policy insurance.

Should you have further enquiries, please feel free to contact us.

How to reissue the password at corporate website? (For client not yet registered)

• Log onto "Member/Policyowner Login" interface, click "Reissue Password"
  
• Enter the below information on "Reissue Password" interface. When you have finished, click "Submit"
  
• The password will be sent to client by mail directly
  

Even though you have registered as our Website member, you have to register again to enjoy "e+Policy Services - Life Insurance". While you activate "e+Policy Services - Life Insurance" online, you may choose to use your original Website member Login ID, or replace it with a new Login ID.

You may find your policy number(s) on your Certificate of Life Assurance or Anniversary Statement.

Certificate of Life Assurance


Anniversary Statement

You can use policy number, date of birth and HKID / Passport no. to obtain login ID.

For "e+Policy Services - Life Insurance" registered users, you can use "Forgot Password" function to recall your password reminder directly. 

Step 1: Click "Forgot Password" on Login Page


Step 2: Enter required information


Step 3: After confirming your identity, system will prompt your password reminder. If you cannot recall your password using such reminder, you can reset your password by clicking "Reissue Password"

(Please be noted that the password will be sent to your mailing address directly)

Besides, if you have not registered "e+Policy Services - Life Insurance" yet and misplaced your password, you may click "Reissue Password" to reissue your "24-hour Telephone Policy Inquiry Services" Passwrod for activating "e+Policy Services - Life Insurance".